(FEDERAL WAY, Wash.) — TOTE Maritime has introduced a new mobile application as part of the company’s online customer service platform. The new mobile application is the first in the U.S. domestic trade to offer a single platform for customers to access real-time shipment data.
The TOTE Portal mobile application allows TOTE Maritime customers to access their shipment information from anywhere using any device. Features of this new application include but are not limited to:
• Equipment status information
• Watch list capabilities with automatic notification
• Arrival and departure shipment details
• Voyage calendar
• One-touch access to customer service
Since its initial launch, TOTE Maritime – with customers in diverse locations such as Puerto Rico and Alaska – has received praise for the application specifically regarding its ease of use, increased transparency and overall benefits for customers’ business needs.
“I love the TOTE Maritime app – overall it is a wonderful addition to their customer service. I like that I can do everything from my phone including track shipments and monitor inventory. This information allows me to make educated decisions about equipment in our yards which is important for the larger business,” said Andrea Thompson of the Odom Corp.
Todd Browner, district manager for Lynden International, said, “It is very easy to use and provides a lot of information at my fingertips – I don’t have to pull out my laptop and log in to get updates."
This new tool is part of TOTE’s eSolutions platform, an ongoing effort to provide online applications that are useful and relevant to TOTE’s diverse customer base.
For more information, visit www.totemaritime.com.
