TSA: Power outage messed up TWIC cards' PIN reset equipment

Feb 23, 2009 12:00 AM
The following is a statement listed under "Frequently Asked Questions" on the Transportation Security Administration's Web site explaining the problem with the TWIC personal identification numbers and what cardholders must do in response:
 
How do I reset the personal identification number (PIN) on my TWIC?
If you were issued a card after October 21st:
To reset your PIN, you must bring your TWIC card to an enrollment center, walk-ins are welcome. Click here to find the closest enrollment center.
If you were issued a card before October 21st:
The power outage that disrupted TWIC activations on Oct. 21, 2008 permanently damaged the equipment used to reset TWIC PINs. No data or personal information was lost or compromised. As a result, if you were issued a TWIC prior to this date and forgot your PIN, you will be issued a replacement card free of charge. In order to do this, please contact the TWIC Help Desk (1-866-DHS-TWIC) to open a ticket and receive further instructions. Once your replacement card is ready for pick up, you will be notified via phone or email (the option you selected during enrollment). At that time, you make an appointment for activation at
www.tsa.gov/twic.

PIN resets are being prioritized based on compliance grouping.
 
Click here to view the entire page of Frequently Asked Questions, including the schedule for re-issuance of TWIC cards with new PINs, which is about a quarter of the way down the page.
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